Refund policy
Last updated: 31 August 2026
This policy describes when an order placed on CTRADE2 can be cancelled or refunded. No real payment is taken in this demonstration deployment, so the flows below describe the intended production behaviour.
1.Before the trade is sent
While an order is pending review you can cancel it from your profile. The full amount is returned to your purchase balance.
2.Item unavailable
If an item cannot be delivered — it was sold elsewhere, is subject to a trade hold, or fails verification — the order is cancelled automatically and refunded in full.
3.After the trade is accepted
In-game items are delivered instantly and cannot be returned once the Steam trade offer has been accepted. At that point the order is final.
4.Refund method and timing
Refunds are issued to your site balance immediately. Returning funds to the original payment method depends on the provider and typically takes up to five business days.
5.Disputes
If you believe an order was handled incorrectly, contact support@ctrade2.example with the order number before opening a chargeback.